THE NEWS AT CARBON

THE CARBON PLATFORM. YOU HAD ME AT HELLO!


"HELLO, CARBON LAW PARTNERS....."

As an extension to our fabulous Partner Support Team, for a trial period, we are welcoming Moneypenny into the Carbon fold.

Our Moneypenny Team will be providing the same high, personal standards of telephony that is synonymous with the Carbon Brand. ABOUT MONEYPENNY

Created in 2000, Moneypenny is the UK's leading Telephony Answering Service. They have been voted one of the Sunday Times Top 100 Places to Work, which accounts for the bright, happy attitude of their 500 employees. They have a great reputation. The fact that they answer phones for over 1100 law firms is a big box ticker for us. But more importantly we also have first hand experience of their services as our directors have engaged Moneypenny on a number of occasions in businesses of all shapes and sizes. We love that they blend into the companies they work with and as they say " Most people in the UK have spoken to Moneypenny, but few realise it!" WHAT WILL THEY BE DOING FOR CARBON?

As we mentioned Moneypenny are here to work as part of the Partner Support Team, answering incoming calls. This frees up our fabulous Support Team to put their skills to best use dealing with Partner and Client requirements. So Moneypenny will:

  • Answer incoming calls as "Carbon Law Partners"

  • Take details of the caller and their reason for calling.

  • Introduce call transfers.

  • Not give out direct line numbers or mobile numbers.

  • If they cannot transfer a call to you, they will e-mail you with the caller's details.

  • They will seek to filter out sales calls.

TALK TO US If you have any questions please let Rob know, and as always we value your feedback.